On April 20-21, the Weber New Energy 2016 National After sales Service Training Camp with the theme of "Love Weber, Service to Ten Thousand Homes" was successfully held at the headquarters of Weber in Gaoli, Shunde.

The conference was attended by elite after-sales students from all over the country, as well as guests and leaders such as Zhang Yumin, General Manager of Guangdong Weber New Energy Company, Yang Duanxi, After sales Engineer, and Zhou Yun, After sales Minister. The purpose of this conference is to provide systematic after-sales service training for the students, enabling them to fully understand the after-sales service standards and regulations, and gain a deeper understanding of product knowledge, in order to better serve consumers and enhance their service experience with the Weber brand.

【Visit world-class factories】

On the morning of April 20th, led by Weber staff, the students visited world-class production equipment, process flow, and advanced technology centers. The students were amazed by Weber's advanced production equipment, exquisite craftsmanship, and strict quality control. During the visit, they took photos to record and consulted with the staff about any questions related to product production.


【Frequent interaction during training camp】

At the meeting, Mr. Zhang Yumin, General Manager of Weber New Energy Company, delivered a speech and emphasized the importance of after-sales service in the home appliance industry! During this period, Mr. Zhang had frequent interactions with the students and demonstrated joyful actions on site, which received enthusiastic responses from the audience. These interactions brought Mr. Zhang closer to the students.



【The training content is rich and comprehensive】

After sales engineer Yang Duanxi introduces Weber's after-sales service standards and specifications from the aspects of service image, language, actions, requirements, and prohibitions. Quality management engineer Qu Chuanyong provided a detailed explanation of product knowledge, installation, and common maintenance faults for electric and gas water heaters. Not only is it beneficial for students to smoothly promote products and maintain customers, but it also enhances their service capabilities; It is also beneficial for Weber water heaters to better serve consumers, improve consumer satisfaction, and enhance Weber brand reputation.


【Exam Inspection Training Gain】

On April 21st, an exam will be conducted on the training content of the 20th, which will be divided into written tests and practical exercises. Weber New Energy Company commended the top ten students in the exam and encouraged them to study Weber's after-sales service knowledge seriously, which will help form a standardized and effective after-sales service system and enhance Weber's brand image.



【Outdoor Activities: Unity and Collaboration】

After the meeting, the staff led the students on a tour of Shunfeng Mountain Park in Shunde, learning the spirit of unity and cooperation, as well as the courage to climb peaks during the climbing process.


In modern society, competition among enterprises is becoming increasingly fierce, and after-sales service is crucial as it directly affects a company's reputation and credibility. Weber New Energy Company regards after-sales service as an important task and persists in it. The 2016 National After sales Service Training Camp not only improved the students' after-sales service level and deepened their understanding of product knowledge, but also enhanced consumers' service experience with Weber.

Weber, together with all agents and distributor friends, serves millions of consumers and achieves win-win results on the road of development, creating a better tomorrow together!